These Terms of Service (or, “TOS”) are part of the Contract (defined below) between you and WestTel Limited (doing business under the trade name “Logic”) (hereafter referred to as “Logic”).
These TOS incorporate any additional terms contained in any paper or online order form for any Service(s), as well as any brochure, user guides, and any other materials incorporated by reference (such as Logic’s Acceptable Use Policy) (“Orders/Materials”). If there is any inconsistency between the TOS and any Orders/Materials, the TOS will prevail. The Orders/Materials and the TOS are, together, the “Contract”.
ACCEPTANCE, COMMENCEMENT & CHANGES
SERVICES COVERED; UPGRADES
Blocked Content. Logic reserves the right to block content on the Services, including (without limitation) content that Logic’s providers require Logic to block and content for which Logic does not hold transmission rights.
Wireless Fair Usage. Logic reserves the right to reduce network throughput speeds if you exceed our acceptable level of data usage within a billing cycle month. Your data speeds will return to normal once the following billing cycle commences. If you repeatedly exceed usage thresholds during multiple billing periods, Logic may in its sole discretion, temporarily suspend or permanently disconnect your Service or change your Service to another data plan, without prior notice.
Are there any specific terms regarding television services? Yes. The channels made available to you as of the Commencement Date are set-out in your Order. Details regarding packages are available at www.logic.ky. You acknowledge and agree that the channels and/or programming provided as part of the Services may change (including, being suspended, blacked-out, or cancelled permanently) from time to time without notice. In addition, Logic may substitute alternative programming and/or channels to replace changed programming/channels. Logic will use reasonable efforts to provide you with reasonable notice of such cancellations. The TV Services may also include video on demand and pay per view programming, interactive programming and related personal video services.
TERM, AUTO-RENEWAL, TERMINATION & SUSPENSION
FEES, PAYMENTS, & PENALTIES
You will be charged the price(s) set-out on your most recent order form(s) for the relevant Service(s). However, the fees for disconnection and reconnection depend on the circumstances surrounding such disconnection or reconnection. Please inquire as to the applicable disconnection fees by e-mailing Logic at email@example.com.
NOTE FOR ATM, ONLINE AND DROP BOX PAYMENTS: Payments made at an ATM, online or at any drop box location will take at least 3 to 5 clear business days to register on Customer's account.
INQUIRIES, COMPLAINTS & DISPUTES
LOGIC’S WARRANTIES - SERVICE AND LOGIC EQUIPMENT
CUSTOMER RESPONSIBILITIES – SERVICES, LOGIC EQUIPMENT, AND INSTALLATION
use the Services and Equipment in accordance with Logic’s Acceptable Use policy, available at https://www.logic.ky/acceptable-use-policy;
maintain and return the Equipment in good working condition, following manufacturer’s recommendations;
return all Equipment to a Logic retail store when your service is terminated unless you are vacating the premises and you have been instructed by Logic to leave the Equipment at the premises. If you require assistance disconnecting your Equipment you may make a request for a Logic technician to visit your premises to remove the equipment;
promptly pay Logic for any lost, stolen, unreturned, altered or damaged Logic Equipment;
use the Services and Equipment in line with this Contract and for lawful purposes only; and
only use the Services and Equipment for your personal or home usage and not make them available to, or for the benefit of, any unauthorized person or third party, except with the prior written consent of Logic, and that admission will not be charged for listening to or viewing the Service. Logic may terminate the Services in accordance with Section 8 if the use of the Service exceeds the terms of such consent.
failures, malfunctions or deterioration of Equipment; and
improper, unlawful and/or unauthorised use of the Services and/or Equipment that may result in the theft of electronic data.
Under what circumstances do I have to make Logic whole? You agree to indemnify, defend and hold harmless Logic from any and all claims, demands, actions, costs, expenses, damages and liabilities (including reasonable legal fees and expenses) (“Claims”) that arise in any way from your use and/or receipt of the Services and/or Equipment, including but not limited to Claims of slander and intellectual property infringement. Your obligation under this Section extends to Logic and its affiliated companies, and their shareholders, directors, officers, employees, agents, and contractors.
if from Logic to you, to the address designated by you on your order form, as may be updated from time to time
if from you to Logic, by email to firstname.lastname@example.org.
The information in this Privacy Notice sets out how we obtain and retain your personal information, and the procedures you may utilise in relation to any personal information stored with us. Personal information is any data that allows you to be identified. For the purposes of your custom with Logic, we may collect your name, your address, your phone number, and email address. This is information necessary for our ability to provide the service you require. If you provide a form of identification at any time to an employee of Logic, this form of identification will be used momentarily to verify your identity; however, we will not retain a copy of that identification.
Logic respects the privacy of its customers and we are committed to the responsible use of any personal information provided to us. Ordinarily, personal information would be provided to Logic with your consent on the basis of the provision of any service you contract to receive from us.
Through in-person enquiry and any registration forms, personal information may be collected. With your permission, your credit card information may be held using secure encryption-based technology for the routine payment of your invoices from Logic. Logic Bill Pay System uses a secured server where all the supplied sensitive/credit card information is transmitted using Secure Socket Layer (SSL) technology and then stored encrypted into our database where such information is accessible by only authorized individuals having special access rights to our systems.
How may your personal information be shared?
We do not sell any personal information. Logic uses reputable technologies to safeguard your personal information from unauthorised or unnecessary access.
We may share your personal information with:
Please note that all third parties must agree to only use the personal information provided for the purposes for which it was obtained and to keep the personal information strictly confidential. At times, a third-party service provider may operate outside the Cayman Islands. Where we transfer your personal information outside the Cayman Islands, we will ensure that it is protected and transferred in a manner consistent with legal requirements applicable to the information. In all cases, however, any transfer of your personal information will be compliant with the Data Protection Law.
We may contact you by email or other means to inform you about other services or events which may be of interest to you. You have the right at any time to stop us from contacting you for marking purposes.
Legal Grounds for Using Personal Information
In order to process personal information, we rely on the following legal grounds:
Your rights to your personal information
Logic will only store your personal information for as long as we are either required to by law or as is relevant for the purposes for which we collected it.
While Logic is in possession of your personal information, you may contact the Data Protection Officer at any time if you would like to see details of the personal information that we hold about you and the purpose(s) for which your personal information are being used, details of the third parties with whom we may share your personal information. Additionally, you may request for Logic to correct, update, supplement or delete this personal information. You may contact the Data Protection Officer using email@example.com or any other preferred form of communication set out on the Contact Us page of our website.
Changes to this Policy
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.
In the event of a concern
Logic is committed to working to resolve any concern raised by you in regards to the personal data held. However, if you believe that a concern raised by the Data Protection Officer has not been rectified to your complete satisfaction, your complaint will be passed on to the Associate General Counsel to be resolved. If, following amicable engagement with the Associate General Counsel, your concern remains, you have the right to complain to the Information Commissioner at the Office of the Ombudsman using firstname.lastname@example.org or any other form of communication set out on the Contact Us page of the Ombudsman’s website.
You can also request data removal via the form on our Data Removal Request page.
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